Insights
Criteria for decisions on AI, integration and architecture
Short articles written by the team that designs and implements. No generic trends: criteria you can apply to specific decisions.
What will you find in this section?
Practical guides from Metatech Perú for technology, operations and transformation leaders: how to assess which processes are worth automating with AI, what separates an AI agent from a chatbot, and how to connect AI to ERP, CRM and legacy systems without replacing them.
How to identify processes suited to AI automation
Five criteria to assess whether a process is worth automating with AI: volume, variability, data quality, cost of error and ownership. Includes a decision matrix.
AI agent vs. chatbot: the real differences
A chatbot follows a script; an AI agent interprets, consults knowledge, takes actions and decides when to hand off. A practical comparison and criteria for choosing.
How to integrate AI with ERP, CRM and legacy systems
An architecture for connecting AI agents to ERP, CRM and legacy systems without replacing the core: API layer, scoped tools, permissions, traceability and human approval.
Want to assess this service for your case?
Tell us about the process and the systems involved. We reply with a concrete approach, not a catalogue.