Metatech Perú's flagship product
Robert AI: AI agents for business processes
Robert AI brings together AI agents specialized by process —sales, support, operations, finance, HR and ecommerce— ready to try, deploy and integrate with company systems.
Robert AI has its own website, catalogue and demos at robert.pe.
https://robert.pe/
What is Robert AI?
Robert AI is the artificial intelligence agent platform of Metatech Perú SAC. It offers agents specialized by business process that follow defined workflows, answer with company knowledge through RAG, take actions through tools and integrations, work on channels such as web chat and are deployed with guardrails and traceability. Its catalogue and demos are available at robert.pe.
Metatech and Robert AI: company and product
Metatech Perú SAC is the company. Robert AI is its product. They are not the same and serve different needs.
| — | Metatech Perú | Robert AI |
|---|---|---|
| What it is | Technology company | A Metatech product: an AI agent platform |
| What it offers | Bespoke services: AI, software, integration, architecture, data and consulting | Specialized AI agents, ready to deploy |
| When to use it | The problem needs specific design, build or integration | An agent already covers the process |
| How to start | A conversation and assessment with the team | An interactive demo at robert.pe |
How it works
What is behind a Robert AI agent
An enterprise agent is more than a language model. These are the components that make it operable.
- 01
Agents
Each agent is designed for a specific process, with a defined role, scope and tone. It is not a generic assistant.
- 02
Workflows
The agent follows the steps of the process: what to ask, what to validate, what to record and when to finish or hand off.
- 03
RAG
Answers draw on company knowledge —products, policies, procedures— retrieved at query time.
- 04
Tools
The agent takes actions through scoped tools: checking a status, recording data, creating a request.
- 05
Channels
Bilingual web chat in Spanish and English, and embedding in other touchpoints through widget, API and webhook.
- 06
Integrations
Connection to company systems through REST API and webhooks, so the agent works with real data.
- 07
Guardrails
Scope limits, validations and hand-off to people when the case goes beyond what the agent should resolve.
- 08
Traceability
Conversations and actions are recorded so you can review what the agent answered, with which information, and what it did.
Use cases
Processes where an agent adds value
Sales
Immediate reply to prospects, qualification with the sales team's criteria and hand-over of the opportunity with context.
Customer support
Resolution of frequent questions from the knowledge base and orderly hand-off of complex cases.
Ecommerce
Product guidance, order status and exchange or return policies.
Operations
Intake and classification of internal requests, tracking and reminders.
Finance
Questions about invoices, payment status and documentation requirements.
Human resources
Answers about internal policies, benefits and frequent employee requests.
Agents available at robert.pe
Promotion Advisor
Agent available in the official Robert AI catalog. Visit its product page for scope and available options.
Explore this agentCoupon and Promotion Issue Resolver
Agent available in the official Robert AI catalog. Visit its product page for scope and available options.
Explore this agentBundle and Kit Builder
Agent available in the official Robert AI catalog. Visit its product page for scope and available options.
Explore this agentB2B Product Sales Assistant
Agent available in the official Robert AI catalog. Visit its product page for scope and available options.
Explore this agent
Robert AI, a project with Metatech, or both?
Robert AI is enough when
- The process matches an agent in the catalogue.
- You want to start quickly and validate with a demo.
- The integrations needed are covered by widget, API or webhook.
A project with Metatech is better when
- The process is specific to the company and no agent covers it.
- ERP, core or legacy systems without APIs must be integrated.
- Architecture, AI governance or custom development is required.
They are often combined: a Robert AI agent as the starting point, with Metatech handling integration with company systems.
Frequently asked questions
What is Robert AI?
Robert AI is the AI agent platform of Metatech Perú SAC. It offers agents specialized by process —sales, support, operations, finance, HR and ecommerce— with interactive demos, a bilingual web chat and integration via web widget, REST API and webhook.
Who builds and operates Robert AI?
Metatech Perú SAC, a technology company based in Lima, Peru (tax ID RUC 20614250004). Robert AI is Metatech's own product; its official website is robert.pe.
What is the difference between an AI agent and a chatbot?
A traditional chatbot follows a tree of predefined answers. An AI agent interprets natural language, consults company knowledge, takes actions in systems through tools and decides when to hand off to a person, within set limits.
Where can agents be purchased or tried?
At robert.pe. This corporate site explains what Robert AI is and how it relates to Metatech, but the catalogue, demos and purchase of agents are handled on the product website.
Meet the agents and try a demo
The full catalogue and interactive demos are on the Robert AI website.